{"id":6705,"date":"2026-10-31T12:07:24","date_gmt":"2026-10-31T01:07:24","guid":{"rendered":""},"modified":"2026-10-31T12:07:24","modified_gmt":"2026-10-31T01:07:24","slug":"conditions-de-reservation","status":"publish","type":"page","link":"https:\/\/noumea2d.com\/fr\/conditions-de-reservation\/","title":{"rendered":"Conditions de r\u00e9servation et d\u2019annulation \/ Booking conditions"},"content":{"rendered":"

Conditions de r\u00e9servation et d\u2019annulation<\/h2>

Billets \u00e0 date et horaire d\u00e9termin\u00e9s - conditions de r\u00e9servation et d\u2019annulation. Version 2026-10-31.1.<\/p>

Champ d\u2019application : ces conditions concernent les nouveaux achats de billets \u00e0 date et horaire d\u00e9termin\u00e9s, apr\u00e8s leur pr\u00e9sentation et leur acceptation. Les conditions particuli\u00e8res plus favorables express\u00e9ment convenues lors de l\u2019achat pr\u00e9valent. Elles ne modifient pas r\u00e9troactivement une r\u00e9servation d\u00e9j\u00e0 conclue.<\/p>

Validit\u00e9 : le billet est valable uniquement pour le circuit, la date, l\u2019horaire et le bus indiqu\u00e9s sur la r\u00e9servation. Les places sont limit\u00e9es et r\u00e9serv\u00e9es pour ce d\u00e9part. V\u00e9rifiez ces informations avant le paiement et pr\u00e9sentez-vous au point de rendez-vous \u00e0 l\u2019heure indiqu\u00e9e dans votre confirmation.<\/p>

Annulation et modification \u00e0 la demande du client : apr\u00e8s confirmation de la r\u00e9servation, les billets dat\u00e9s sont non remboursables, non \u00e9changeables et non reportables \u00e0 une autre date, un autre horaire ou un autre bus \u00e0 la demande du client. Un changement de programme, une erreur de r\u00e9servation imputable au client ou des billets inutilis\u00e9s ne donnent droit ni \u00e0 un remboursement, ni \u00e0 un avoir, ni \u00e0 un d\u00e9part de remplacement, sous r\u00e9serve des droits l\u00e9gaux imp\u00e9ratifs du client.<\/p>

Absence ou retard : lorsque la prestation a lieu conform\u00e9ment \u00e0 la r\u00e9servation, une absence ou une arriv\u00e9e apr\u00e8s le d\u00e9part ne donne droit ni \u00e0 un remboursement, ni \u00e0 un avoir, ni \u00e0 un report sur un autre d\u00e9part, m\u00eame si des places y sont disponibles. Le billet ne permet plus d\u2019embarquer une fois son d\u00e9part effectu\u00e9. Participer \u00e0 un autre d\u00e9part n\u00e9cessite une nouvelle r\u00e9servation, au tarif en vigueur et sous r\u00e9serve de disponibilit\u00e9.<\/p>

Annulation ou modification substantielle par Noum\u00e9a Double Deckers : si nous annulons la prestation ou ne pouvons pas assurer la prestation r\u00e9serv\u00e9e, le client peut demander le remboursement de la prestation non fournie. Un autre d\u00e9part ou un avoir peut \u00eatre propos\u00e9, mais n\u2019est pas impos\u00e9 \u00e0 la place d\u2019un remboursement l\u00e9galement d\u00fb. Les droits l\u00e9gaux imp\u00e9ratifs du client restent pr\u00e9serv\u00e9s, y compris lorsqu\u2019ils s\u2019appliquent \u00e0 une situation exceptionnelle.<\/p>

Droit de r\u00e9tractation : les activit\u00e9s de loisirs \u00e0 date d\u00e9termin\u00e9e et les services de transport de passagers rel\u00e8vent des exceptions pr\u00e9sent\u00e9es par l\u2019autorit\u00e9 cal\u00e9donienne de la consommation. L\u2019absence de droit de r\u00e9tractation ne supprime pas les remboursements l\u00e9galement dus en cas d\u2019annulation ou d\u2019inex\u00e9cution par l\u2019organisateur. Pour toute r\u00e9clamation, utilisez les coordonn\u00e9es de votre confirmation de r\u00e9servation ou la page Contact du site.<\/p><\/section>

Booking and cancellation conditions<\/h2>

Dated tickets - booking and cancellation conditions. Version 2026-10-31.1.<\/p>

Scope: these conditions apply to new purchases of tickets for a specified date and time, after they have been presented and accepted. More favourable specific terms expressly agreed at purchase take precedence. They do not retrospectively amend an existing booking.<\/p>

Validity: the ticket is valid only for the tour, date, time and bus stated on the booking. Seats are limited and reserved for that departure. Please check these details before paying and arrive at the meeting point at the time stated in your confirmation.<\/p>

Customer cancellation and changes: once the booking is confirmed, dated tickets are non-refundable and cannot be exchanged or moved to another date, time or bus at the customer\u2019s request. A change of plans, a booking mistake by the customer or unused tickets does not entitle the customer to a refund, credit or replacement departure, subject to mandatory legal rights.<\/p>

No-show or late arrival: if the service takes place as booked, absence or arrival after departure does not entitle the customer to a refund, credit or transfer to another departure, even if seats are available. The ticket expires for boarding at the end of its scheduled departure. Joining another departure requires a new booking, at the applicable price and subject to availability.<\/p>

Cancellation or material change by Noumea Double Deckers: if we cancel the service or cannot provide the booked service, the customer may request a refund for the unprovided service. An alternative departure or credit may be offered but is not imposed instead of a refund that is legally due. The customer retains all mandatory legal rights, including where applicable in exceptional circumstances.<\/p>

Right of withdrawal: dated leisure activities and passenger transport fall within the exceptions described by the New Caledonian consumer authority. Absence of a withdrawal right does not remove refunds legally due for cancellation or non-performance by the organiser. Contact us using the contact details on your booking confirmation or the website contact page.<\/p><\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6705","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/noumea2d.com\/fr\/wp-json\/wp\/v2\/pages\/6705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noumea2d.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noumea2d.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/noumea2d.com\/fr\/wp-json\/wp\/v2\/comments?post=6705"}],"version-history":[{"count":0,"href":"https:\/\/noumea2d.com\/fr\/wp-json\/wp\/v2\/pages\/6705\/revisions"}],"wp:attachment":[{"href":"https:\/\/noumea2d.com\/fr\/wp-json\/wp\/v2\/media?parent=6705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}